Privacy Policy
PRIVACY POLICY
Politique de confidentialité
Last updated: 13 September 2026
Château de Londigny is committed to respecting your privacy and protecting your personal data.
This Privacy Policy explains how we collect, use, store, share and protect personal information when you visit our website, contact us, make an enquiry, arrange a viewing, request a quotation, make a booking, purchase tickets, attend an event, stay at Château de Londigny or otherwise interact with us.
Our processing of personal data is governed by Regulation (EU) 2016/679, the General Data Protection Regulation ("GDPR"), the French Loi n°78-17 du 6 janvier 1978 relative à l'informatique, aux fichiers et aux libertés, as amended, and other applicable French data-protection legislation.
1. DATA CONTROLLER
The data controller responsible for the processing described in this Privacy Policy is:
Londigny Events SAS
Trading as Château de Londigny
5 Rue de Château
16700 Londigny
France
SIREN: 102 286 168
Email: hello@chateaudelondigny.com
In this Privacy Policy, "Château de Londigny", "we", "us" and "our" refer to Londigny Events SAS.
2. PERSONAL DATA WE COLLECT
The information we collect depends upon how you interact with us.
Identity and contact information
We may collect your:
Name
Title
Postal address
Email address
Telephone number
Country of residence
Wedding, event and accommodation information
When you enquire about or book a wedding, private celebration, event or stay, we may collect:
Names of the couple or event organisers
Proposed or confirmed event date
Number of guests
Event preferences and requirements
Accommodation requirements
Wedding or event budget
Supplier information
Dietary requirements
Allergy information
Accessibility requirements
Information concerning members of your party or guests where necessary
Booking, payment and contractual information
We may collect:
Booking details
Contracts
Quotations and proposals
Deposits
Payments
Amounts outstanding
Billing information
Transaction references
Cancellation information
Correspondence concerning your booking
Where payments are processed by an external payment provider, Château de Londigny does not normally receive or retain your complete payment-card details.
Ticketed events
Where we operate ticketed events, we may process:
Purchaser name and contact details
Number and type of tickets purchased
Payment and transaction information
Booking reference
Guest information where required
Dietary or accessibility requirements where applicable
Communications
We may retain communications made through email, telephone, our website, social media, messaging services, venue visits and meetings.
Website and technical information
Depending upon your cookie choices and the technologies used by our website, we may process:
IP address
Browser and device information
Operating system
Pages viewed
Date and time of visits
Referring website
Website interactions
Cookie identifiers
Analytics information
Non-essential cookies and tracking technologies are only used where permitted by law and, where required, after obtaining your consent.
3. HOW WE COLLECT YOUR INFORMATION
We may collect personal information when you:
Visit our website
Complete an enquiry or contact form
Contact us by email or telephone
Contact us through social media or messaging services
Request wedding or event information
Arrange a venue viewing
Request a quotation or proposal
Make a provisional reservation
Enter into a contract
Pay a deposit or invoice
Purchase a ticket
Book accommodation
Attend a wedding or event
Stay at Château de Londigny
Subscribe to marketing communications
Accept optional website cookies
We may also receive information from another person involved in your booking, including your partner, wedding planner, event organiser, supplier or another member of your party.
4. PURPOSES AND LEGAL BASES
We only process personal data where we have a lawful basis for doing so.
Enquiries, proposals and venue visits
We process information to respond to enquiries, check availability, provide information, arrange venue visits and prepare proposals and quotations.
Legal basis: taking steps at your request before entering into a contract and, where applicable, our legitimate interests in managing enquiries and operating our business.
Weddings, events and accommodation
We process information to administer bookings, prepare and perform contracts, manage deposits and payments, coordinate accommodation, plan events, communicate with you and provide the services purchased.
Legal basis: performance of a contract or taking steps at your request before entering into a contract.
Ticketed events
We process information to manage your purchase, take payment, issue or validate tickets, manage admission and provide information concerning the event.
Legal basis: performance of a contract.
Accounting, taxation and legal obligations
Certain information is processed and retained to meet our accounting, taxation, regulatory and other legal obligations and, where appropriate, to establish, exercise or defend legal claims.
Legal basis: compliance with legal obligations and, where applicable, our legitimate interests.
Marketing
We may send information concerning Château de Londigny, upcoming events, wedding availability, offers and Château news where legally permitted.
Where consent is required, marketing will only be sent after obtaining your consent.
You may unsubscribe or withdraw your consent at any time.
Legal basis: consent where required or our legitimate interests where processing is otherwise legally permitted.
Website operation and analytics
Technical information may be processed to operate and secure our website and, subject to applicable cookie rules, understand how visitors use it.
Legal basis: legitimate interests for necessary website operation and security; consent where required for optional cookies and tracking technologies.
5. INFORMATION REQUIRED FROM YOU
Information provided during an initial enquiry is generally voluntary.
However, certain information is necessary if you wish to enter into a contract, make a booking, purchase tickets, make a payment or receive particular services.
If required information is not provided, we may be unable to provide the requested service.
6. SENSITIVE PERSONAL DATA
In connection with weddings, events and accommodation, we may occasionally receive information relating to allergies, medical dietary requirements, disabilities or accessibility requirements.
Some of this information may constitute special-category personal data under GDPR.
We only process such information where necessary and where an appropriate lawful basis and applicable Article 9 GDPR condition exists, including explicit consent where appropriate.
Please only provide sensitive information that is genuinely necessary for us or our service providers to provide the relevant service.
7. INFORMATION ABOUT YOUR GUESTS
Couples and event organisers may provide us with information about guests, including names, accommodation requirements, dietary requirements, allergies or accessibility requirements.
If you provide information concerning another person, you should ensure that you are entitled to provide it and, where appropriate, that the person understands that their information will be provided to Château de Londigny.
We only use such information where reasonably necessary to organise and provide the relevant services.
8. ODOO
Our website and certain customer relationship management, enquiry, booking, event and business-administration functions are operated using Odoo.
Personal information submitted through our website may therefore be recorded and processed within our Odoo environment.
This may include contact information, enquiry details, event information, correspondence, booking information and associated customer records.
Londigny Events SAS remains the data controller for personal data for which it determines the purposes and means of processing. Odoo and other technology providers may act as processors in accordance with their respective roles and contractual arrangements.
9. WHO WE SHARE INFORMATION WITH
We do not sell your personal data.
Where necessary, information may be shared with:
Odoo and other technology providers
Website and hosting providers
Payment processors and banks
Accountants
Legal and professional advisers
IT and communication providers
Caterers
Accommodation providers
Wedding planners and coordinators
Event professionals and suppliers
Contractors
Security or technical providers
Public authorities where legally required
Only information reasonably necessary for the relevant purpose will be disclosed.
Some suppliers may act as independent data controllers and will process information in accordance with their own privacy policies.
10. INTERNATIONAL TRANSFERS
Some technology or service providers may process personal information outside France or the European Economic Area.
Where a transfer outside the EEA requires safeguards under GDPR, an appropriate mechanism will be used, such as a European Commission adequacy decision, Standard Contractual Clauses or another legally recognised safeguard.
You may contact us for further information concerning safeguards applicable to your information.
11. RETENTION OF PERSONAL DATA
We do not retain personal data indefinitely.
Prospective clients: information relating to enquiries that do not result in a booking will generally be retained for no longer than three years from our last meaningful contact, unless another lawful basis justifies further retention.
Clients and bookings: information necessary to manage a wedding, event, accommodation stay or other booking will be retained throughout our contractual relationship and afterwards for the periods necessary to meet applicable legal requirements and establish, exercise or defend legal claims.
Accounting records: invoices and accounting documents subject to French accounting retention requirements will generally be retained for 10 years.
Marketing: prospect information used for direct marketing will generally be retained for no longer than three years from the last contact or interaction, subject to applicable law and your right to object or withdraw consent.
At the end of the applicable period, information will be deleted, anonymised or placed in restricted intermediate archiving where continued retention is legally justified.
12. COOKIES
Our website uses cookies and similar technologies.
Strictly necessary cookies may be used without consent where permitted by law.
Optional cookies and trackers requiring consent will only be activated after consent has been provided.
When visiting our website, you can accept or refuse optional cookies through our cookie-management system.
You can find further information on our separate Cookie Policy page.
13. PHOTOGRAPHY AND VIDEO
Photography and filming may take place at certain Château de Londigny events.
Where identifiable photographs or video are used by Château de Londigny for advertising, promotional, website or social-media purposes, we will ensure that an appropriate legal basis and any required permission or consent are in place.
Images supplied by couples, photographers or other parties will only be used where we have an appropriate right or permission to do so.
14. SECURITY
We take appropriate technical and organisational measures designed to protect personal information against unauthorised access, accidental loss, destruction, alteration, unauthorised disclosure or misuse.
Access to personal data is limited to people and providers who reasonably require it for legitimate purposes.
15. YOUR RIGHTS
Subject to the conditions provided by applicable law, you may have the right to:
Access personal data held about you
Correct inaccurate or incomplete information
Request deletion of your information
Request restriction of processing
Object to certain processing
Object to direct marketing at any time
Receive certain information in a portable format
Withdraw consent at any time where processing is based on consent
Exercise applicable rights relating to solely automated decision-making
Withdrawal of consent does not affect processing lawfully carried out before consent was withdrawn.
To exercise your rights, contact:
We may request reasonable information to verify your identity.
Requests will be handled within the time limits required by applicable law.
16. COMPLAINTS
You have the right to lodge a complaint concerning the processing of your personal data with the French supervisory authority:
Commission Nationale de l'Informatique et des Libertés (CNIL)
3 Place de Fontenoy
TSA 80715
75334 Paris Cedex 07
France
You may also contact the CNIL through its official website.
17. CHILDREN
Our website and services are not primarily directed towards children.
Information concerning children may nevertheless be processed where necessary in connection with a wedding, event or accommodation booking. Such information will only be processed where reasonably necessary and in accordance with applicable law.
18. CHANGES TO THIS POLICY
We may update this Privacy Policy to reflect changes to our business, website, suppliers or applicable legal requirements.
The latest version will be published on our website.
19. CONTACT
Londigny Events SAS
Trading as Château de Londigny
5 Rue de Château
16700 Londigny
France
SIREN: 102 286 168
Email: hello@chateaudelondigny.com
Last updated: 13 September 2026